Cancellation and Rescheduling Policy

Your appointment time is reserved exclusively for you, and late changes mean the slot cannot be offered to another client. We therefore operate the following policy.

Cancelling your appointment

More than 24 hours' notice — cancel free of charge. Any deposit paid will be refunded or carried over to your rescheduled appointment. 12 to 24 hours' notice — 50% of the scheduled service price is payable, or your deposit will be retained. Less than 12 hours' notice, or non-attendance — the full service price is payable, or your deposit will be retained.

Rescheduling your appointment

You may reschedule up to 24 hours before your appointment using the link in your confirmation email, or by text or email. Appointments may be rescheduled up to three times. Beyond this, the appointment will be cancelled and your deposit charged.

Exceptional circumstances

We understand that illness, injury and emergencies happen. Where you are unable to give the required notice for reasons outside your control, please contact us as soon as possible — charges may be waived at our discretion.